Client Success Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$100.000 - US$150.000
Job Title: Client Success Specialist

Pismo is seeking a highly skilled professional to support new and existing customers (B2B), helping to drive retention, increase users' engagement, and maintain high levels of customer satisfaction.

Key Responsibilities
  • Develop long-term strategic relationships with key stakeholders in your portfolio and develop a deep understanding of your customers' business processes, goals, and strategies.
  • Act as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership.
  • Meet with customers on a regular basis to discuss business and tactical challenges they may be facing, to understand their definition of success with Pismo, and to offer proactive advice on how to optimize or enhance the use of Pismo platform.
  • Work closely with customers to create and execute a successful plan that aligns with their business objectives and strategy. Also, maximize the value they receive from our solutions, by managing program engagements.
  • Ensure timely resolution of customer issues, working closely across teams.
  • Analyze and have critical thought on clients' data to perform a strategic analysis and take decisions based on data.
  • Provide education and resources to customers to enable them to effectively use our products/services.
  • Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.

This role is remote.

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