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Performance Optimization Specialist
2 meses atrás
We are seeking a highly skilled Performance Specialist to join our CX Global team in São Paulo. As a key member of our team, you will be responsible for driving performance excellence across our customer experience operations.
Key Responsibilities- Develop and present weekly performance reports to executives, highlighting key metrics and trends.
- Monitor and analyze the overall performance of customer experience operations, identifying areas for improvement and implementing corrective actions.
- Collaborate with the FP&A team to ensure accurate forecasting and budgeting.
- Conduct in-depth analysis and provide actionable insights to support executive decision-making.
- Work closely with cross-functional teams to drive process improvements and optimize operational efficiency.
- Develop and maintain a culture of performance excellence, promoting a supportive environment where employees feel empowered to take ownership of their work.
- Proven experience in contact center operations, with a strong understanding of key metrics and performance indicators.
- Advanced analytical skills, with the ability to interpret complex data and present findings in a clear and concise manner.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
- Experience with business intelligence tools and data analysis software.
- Bachelor's degree in a relevant field.
- Advanced English language skills.
We are committed to creating a supportive and inclusive work environment that fosters growth and development. As a Performance Specialist, you will have access to a range of benefits, including:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A flexible work environment that supports work-life balance.
- Access to cutting-edge technology and tools.
- A collaborative and dynamic team environment.
We are a leading corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Our mission is to make every company a wellness company, and we are committed to creating a culture of wellbeing that extends beyond the workplace.
