Performance Optimization Specialist
Há 2 dias
We are seeking a highly skilled Performance Specialist to join our CX Global team in São Paulo. As a key member of our team, you will be responsible for driving performance excellence across our customer experience operations.
Your Key Responsibilities:- Develop and present weekly performance reports to executives, highlighting key metrics and trends.
- Monitor and analyze the overall performance of our customer experience operations, identifying areas for improvement and implementing corrective actions.
- Collaborate with our FP&A team to ensure accurate forecasting and budgeting.
- Conduct in-depth analysis and provide actionable insights to support executive decision-making.
- Work closely with cross-functional teams to drive process improvements and optimize performance.
- Live our mission by promoting a culture of wellbeing and supporting the health and happiness of our employees.
- A competitive salary and benefits package.
- A flexible work environment that supports work-life balance.
- Opportunities for professional growth and development.
- A collaborative and supportive team culture.
- Access to our state-of-the-art fitness studios and wellness programs.
- A comprehensive parental leave policy.
- Proven experience in contact center operations and performance analysis.
- Advanced knowledge of business intelligence tools and data analysis.
- Excellent communication and presentation skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Bachelor's degree in a relevant field.
We're seeking a highly motivated and results-driven individual who is passionate about driving performance excellence. If you're a detail-oriented problem-solver with excellent communication skills, we'd love to hear from you.
Please note that prior experience in contact center operations and advanced English skills are mandatory requirements for this role.
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Performance Optimization Specialist
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