Bilingual Cybersecurity Representative
Há 2 dias
Customer Success Representative
About the RoleWe are seeking a highly skilled and experienced Customer Success Representative to join our team. This is a unique opportunity to work with our most strategic customers, driving their success and maximizing their value from our solutions.
Key Responsibilities- Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer.
- Establish key relationships with the customer, ensuring regular check-ins to understand, and address promptly, client needs and concerns.
- Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the lifetime of the customer.
- Partner with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction, engagement, and adoption of Sophos technology.
- Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and to facilitate the cross-sell and upsell of services and products.
- Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.
- Conduct regular business reviews, clearly articulating the specific value Sophos' services are delivering to the customer and progress on specific customer milestones and goals.
- Coordinate activities of associated roles across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience.
- Sustain business growth and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn.
- Act as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Sophos are engaged for quick resolution.
- Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience.
- Bilingual in Spanish and Portuguese alongside English.
- 3+ years' experience in customer success roles, additional experience in customer support, sales, or business development is a plus.
- Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers.
- Experience in translating customer issues and needs into business or solution requirements.
- Ability to be seen as a trusted advisor to senior executives in large organizations and able to build strategic account plans.
- Excellent organizational skills and ability to establish milestones and keep project plans on task.
- Understanding how organizations measure value and drive revenue with experience in recurring revenue sales models and renewal processes is an advantage.
- Strong cybersecurity knowledge is an asset.
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- The chance to work with a leading cybersecurity company.
Why Join Us?
We're a global leader in cybersecurity, with a passion for innovation and a commitment to excellence. Our team is dedicated to helping organizations protect themselves against cyber threats, and we're always looking for talented individuals who share our vision.
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São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$3.200Bilingual Customer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a bilingual customer service representative. This is a unique opportunity to work in a dynamic and fast-paced environment, providing exceptional service to customers while working from the comfort of your own home.
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