Cybersecurity Leader

Há 2 dias

São Paulo, São Paulo, Brasil beBeeDirector Tempo inteiro
Job Description

Palo Alto Networks is seeking a highly skilled professional to lead the delivery of complex, multi-product services engagements for our largest, most strategic customers. The Director of Technical Customer Support Focused Services will be responsible for managing a global service team and collaborating with account teams, engineering, NPI, and customer success to create long-term support strategies.

The ideal candidate will have 10+ years of experience in cybersecurity and technical customer support, with 5+ years of senior leadership or managerial experience. They should have excellent communication skills, both written and verbal, and presentation skills to build and deliver presentations to internal audiences and customer audiences.

In this role, you will be responsible for:

  • Managing the delivery of global service teams delivering complex, multi-product services engagements
  • Setting annual performance objectives for the team and ensuring performance management processes are adhered to
  • Providing continuous feedback to managers and individual contributors
  • Able to inspire the team to act as their customers' trusted technical advisors
  • Building and scaling the team through interviewing, hiring, training, and onboarding service delivery leaders consistent with our corporate values, recruiting processes, and policy
  • Establishing the services delivery strategy and partnering with the account team on the adoption process where services can help
  • Understanding our strategic client business strategy, drivers, security goals, and initiatives and translating these into Palo Alto Networks service delivery plans and services opportunities
  • Successfully driving the team to deliver goals and objectives as planned
Required Skills and Qualifications

To be successful in this role, you will need:

  • 10+ years of overall experience in the cybersecurity and technical customer support in a TAC environment
  • 5+ years of senior leadership or managerial experience
  • Customer-facing services delivery experience, preferably in a technology company
  • Experience in partnering with account teams to drive successful platform adoption by applying the appropriate services and levels of support
  • Understanding of how financial performance contributes to bookings, revenue, and margin in the services business
  • Experience leading a growing organization
  • Proven experience building excellent client relationships, leading customer-facing teams to deliver services that add value
  • Strong influence and negotiation skills
  • Self-motivated
  • Excellent communication skills, both written and verbal, and presentation skills to build and deliver presentations to internal audiences and customer audiences
Benefits

Palo Alto Networks offers a competitive compensation package, including:

  • Competitive salary
  • Benefits package
  • Professional development opportunities
  • Flexible work arrangements

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