
Advanced Technical Solutions Specialist
Há 2 dias
We are seeking a highly skilled and experienced technical professional to join our team as a Principal Genesys Cloud Consultant.
This is an exciting opportunity for someone who wants to make a significant impact in the field of customer experience and contact center technology.
Key Responsibilities- Provide high-quality consultancy services to customers and internal business teams on Genesys solutions.
- Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops and authoring technical design specifications.
- Perform in-depth analysis of complex technical and business challenges to derive effective solutions.
- Take ownership of establishing and maintaining the technical architecture for Genesys solutions, implementing new technologies as needed.
- Modify Genesys system configurations to meet evolving business requirements and operational factors.
- Lead the planning and execution of new contact center technology deployments and system upgrades.
- Serve as the primary internal and external point of contact for all matters related to Genesys systems, liaising with external vendors.
- Contribute to the seamless switchover of Genesys contact center systems to the production environment.
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