Technician Lead

1 semana atrás

Campinas, São Paulo, Brasil beBeeDataCenter Tempo inteiro R$1.050.000 - R$1.350.000
About the Role

We are seeking a skilled Data Center Technician Manager to lead our team in providing expert guidance on hardware deployments, diagnostics, and decommissions. The successful candidate will prioritize technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

This role offers opportunities to model leadership principles, provide training, and accelerate career growth.

Key Responsibilities:
  • Empower and hold technicians accountable for delivering success by modeling, coaching, and caring while promoting a positive and effective team culture.
  • Ensure overall data center service compliance and quality.
  • Provide guidance on and hold team accountable for compliance with business unit and service-level policies, procedures, deadlines, and service-change policies.
  • Train technicians on procedures for installation, deployment, replacement, and post-execution quality check processes.
  • Verify post-execution quality checks have been performed appropriately by technicians and take corrective action as needed.
  • Evaluate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with relevant teams.
  • Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
  • Lead team meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
  • Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
Requirements:
  • High school diploma and basic knowledge of computer hardware and components.
  • At least 3 years of experience supporting IT equipment or related technology.
  • At least 2 years of experience working in a datacenter environment or facilities with onsite server rooms.
  • At least 1 year(s) of experience directing, supervising, or managing others.
  • Able to communicate well in English in both written and spoken form.
  • Able to work 100% onsite.
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evenings, nights, weekends, and/or holidays.

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