
Strategic Cloud Solutions Specialist
Há 2 dias
The role of the Enterprise Customer Success Manager is crucial to Canonical's customer success team, focusing on building trust with assigned customers and delivering an exceptional experience navigating Canonical's offerings.
- Onboard new customers and introduce them to our products and support processes.
- Elaborate and coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries.
- Collaborate with Sales, Field Engineering, and Support in developing engagement plans that fulfill customer objectives.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
- Support customers through reactive ticket requests.
A suitable candidate would possess exceptional customer-facing skills and a passion for cloud and data centre infrastructure technologies.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission.
Key Responsibilities:
- To provide proactive and timely support to customers, ensuring their needs are met and exceeded.
- To build strong relationships with customers, understanding their business requirements and providing tailored solutions.
- To collaborate with internal stakeholders to deliver customer-centric initiatives and drive business growth.
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