Technical Support Specialist
Há 7 dias
We are seeking a highly skilled professional to provide technical support and maintenance for our SAP SuccessFactors Onboarding module.
- Main Responsibilities:
- Providing deep functional technical expertise in the given process area and demonstrated knowledge of key integration points across different modules and technical components;
- Understanding and resolving tickets, keeping the solution intact, while performing thorough testing and regression testing before releasing any solution for final user validation;
- Designing and configuring minor enhancements following the ADM standard configuration naming standards document and the Functional design documents;
- Partnering with other process and system experts to identify and implement business process continuous improvement opportunities;
- Providing day-to-day support for the SuccessFactors Onboarding module, resolving issues and responding to user queries;
- Troubleshooting system errors, onboarding task failures, and data flow inconsistencies;
- Monitoring integrations between Onboarding and Employee Central EC;
- Managing user roles and permissions related to the onboarding process;
- Collaborating with HR Talent Acquisition and IT teams to support continuous improvement and process alignment;
- Generating reports and dashboards for onboarding status compliance and metrics;
- Participating in system upgrades, regression testing, and deployment activities;
The ideal candidate will have at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican), and immediate start if possible. The role focuses on ensuring new hires experience a seamless and compliant onboarding journey.
About the Role:
This is an exciting opportunity to work closely with HR, IT, and end-users to deliver exceptional service and support. As a member of our Service Delivery Organization, you will be part of a dynamic team that is passionate about delivering high-quality solutions and services.
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