Operations Governance Specialist
Há 5 dias
We are seeking a skilled professional to fill the role of Operations Governance Specialist. As a key player, you will be responsible for shaping processes, standards, and metrics to ensure consistency and effective resource utilization across multiple locations and functions.
Responsibilities:
- Streamline operations by gathering data, documenting current patterns, analyzing discrepancies, and developing operational catalogs and procedures.
- Develop and maintain a governance framework to ensure consistency across locations and functions, with objectives to:
- Improve organizational effectiveness by setting and assessing KPIs with local and regional leads.
- Identify and address critical issues, prioritizing actions that deliver the most value.
- Enhance customer experience through consistent service delivery, SLA reviews, and feedback mechanisms.
- Optimize workforce by adopting new processes, best practices, and innovations.
- Maintain improvement cycles by challenging the status quo and partnering with leads for course corrections.
Qualifications and Skills
- Bachelor's degree in Computer Science, IT, or related field.
- Knowledge of industry trends, automation tools, and best practices.
- Minimum of 8 years relevant experience.
- Strong understanding of infrastructure operations.
- Excellent communication, interpersonal, and negotiation skills, especially in large organizations.
- Organizational skills, attention to detail, and ability to articulate complex issues concisely.
- Experience with data visualization and workflow automation tools (e.g., Tableau, Alteryx, Qlik).
About Us
JPMorgan Chase is a global leader in financial services...
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