Senior Operations Governance Specialist
2 semanas atrás
We are seeking an experienced operations governance specialist to join our team.
Job DescriptionThe role will involve shaping processes, standards, and metrics on how our organization operates across multiple locations and functions, ensuring consistency, effective resource utilization, and a governance model that supports continuous improvement cycles.
This will include:
- Streamlining operations across three regions, including data gathering, documenting, analyzing current patterns, discrepancies, and developing operational catalogs, roles, responsibilities, and standard procedures.
- Developing and maintaining a governance framework to ensure consistency across locations and functions, with objectives to improve organizational effectiveness, identify and address critical issues, enhance customer experience through consistent service delivery, SLA reviews, and feedback mechanisms, optimize workforce by adopting new processes, best practices, and innovations, and maintain improvement cycles by challenging the status quo and partnering with leads for course corrections.
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, IT, or related field.
- Knowledge of industry trends, automation tools, and best practices.
- Minimum of 8 years relevant experience.
- Strong understanding of infrastructure operations.
- Excellent communication, interpersonal, and negotiation skills, especially in large organizations.
- Organizational skills, attention to detail, and ability to articulate complex issues concisely.
- Experience with data visualization and workflow automation tools (e.g., Tableau, Alteryx, Qlik).
You will have the opportunity to work with a global leader in financial services, committed to building trusted, long-term partnerships with clients. Our Corporate Functions team covers finance, risk, HR, marketing, and more, ensuring the success of our business, clients, and employees.
About UsWe value diversity and inclusion, and are an equal opportunity employer.
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