Senior IT Operations Specialist

1 dia atrás


São Paulo, São Paulo, Brasil beBeeSpecialist Tempo inteiro R$18.000 - R$22.000
Senior IT Operations Specialist

We are seeking an experienced Senior IT Operations Specialist to join our team. As a key member of the organization, you will play a crucial role in ensuring the smooth operation of our systems and infrastructure.

Job Description:

  • Develop and implement incident, problem, and change management procedures and governance frameworks that align with industry best practices.
  • Ensure registration and quality assurance processes are in place to maintain high-quality services.
  • Monitor, escalate, and communicate technical, operational, and business-related issues to relevant stakeholders, fostering open communication and collaboration.
  • Maintain regional alignment and implement security and risk controls in accordance with global governance standards, ensuring compliance and minimizing risks.

Key Responsibilities:

  • Promote user experience improvement by identifying recurrent and critical issues, potential solutions, and collaborating with development teams to prioritize corrections.
  • Manage regular meetings with Business, Operations, IT development teams, Architects, and Infrastructure teams to ensure seamless communication and coordination.

Requirements:

  • Bachelor's Degree in a relevant field, such as Computer Science, Information Technology, or a related discipline.
  • Fluent English language skills, with excellent verbal and written communication abilities.
  • ITIL and Cobit certification, demonstrating expertise in IT service management.
  • Basic knowledge of development languages to effectively communicate with developers and drive project success.

About the Role:

This is an exceptional opportunity for an experienced IT professional to take on a challenging role and contribute to the growth and success of our organization. If you possess the required skills, experience, and passion for delivering high-quality services, we encourage you to apply.


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