Senior Payment Operations Specialist

3 semanas atrás


Mato Grosso, Brasil Patrianna Tempo inteiro

We are searching for a highly skilled Senior Payment Operations Specialist to join our team at Patrianna, a leading product development company headquartered in Gibraltar. As a key member of our global team, you will play a vital role in ensuring the smooth and secure operation of our payments portfolio.

The ideal candidate will have extensive experience in payment operations, fraud management, and compliance. Your expertise will enable you to develop and maintain relationships with PSPs and providers, ensuring compliance with fraud, KYC, and risk management protocols. You will also work closely with the fraud and risk management teams to identify potential vulnerabilities and ensure processes align with industry best practices.

Responsibilities:

  • Manage day-to-day operational aspects of payment processes, focusing on fraud prevention, chargeback resolution, and regulatory compliance.
  • Develop and maintain relationships with PSPs and providers, ensuring compliance with fraud, KYC, and risk management protocols.
  • Liaise with the fraud and risk management teams to identify potential vulnerabilities and ensure processes align with industry best practices.
  • Monitor payment performance metrics to proactively identify fraud patterns and recommend actions to reduce chargebacks and optimise risk management.
  • Lead the fraud prevention strategy, conducting regular reviews and audits to strengthen detection and reporting systems.
  • Manage compliance and risk aspects of payment provider onboarding, ensuring providers meet company and regulatory standards.
  • Work closely with Treasury and Finance on operational needs, including fund management, currency requirements, and reconciliation processes.
  • Support the development of operational documentation, ensuring the entire team is aligned with updated fraud and compliance protocols.


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