Operations Director
4 semanas atrás
Accor Hotels is seeking a highly skilled and experienced Director of Operations to join our team.
Job Summary:The Director of Operations will be responsible for leading the operations departments, ensuring maximum revenue and profit potential while minimizing costs and staying within budget guidelines. This role requires a strong understanding of hotel operations and business acumen, as well as excellent leadership, interpersonal, and training skills.
Key Responsibilities:- Support the annual budgeting process and financial forecast for the operations departments
- Analyze monthly P&L and month-end reports, identify deviations from business plan goals
- Gather and report financial information to the General Manager
- Develop, recommend, implement, and manage the operational department's annual and long-term goals
- Conduct daily briefings with management on current key activities
- Ensure optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
- Evaluate changes in guest needs, guest mix, and competitive set
- Recommend appropriate products/services and operational changes as necessary
- Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
- Communicate in an effective and timely manner with General Manager and Executive Committee on matters requiring their attention
- Represent the Brand in projecting a credible image to the market, residents, and colleagues alike
- Bachelor's Degree from a reputable hospitality school preferred
- Minimum 5 years of operational management experience with strong Rooms background and at least 2 years of experience in a similar capacity
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading, writing, and oral proficiency in English language
- Ability to communicate in a local language where the hotel operates is desirable
- Strong working knowledge of MS Excel, Word, & PowerPoint
At Accor Hotels, we believe in Talent Development and would like to play our role in developing your career for your future and organization.
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