Operations Director

4 semanas atrás


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Title: Director of Operations

Accor Hotels is seeking a highly skilled and experienced Director of Operations to join our team.

Job Summary:

The Director of Operations will be responsible for leading the operations departments, ensuring maximum revenue and profit potential while minimizing costs and staying within budget guidelines. This role requires a strong understanding of hotel operations and business acumen, as well as excellent leadership, interpersonal, and training skills.

Key Responsibilities:
  • Support the annual budgeting process and financial forecast for the operations departments
  • Analyze monthly P&L and month-end reports, identify deviations from business plan goals
  • Gather and report financial information to the General Manager
  • Develop, recommend, implement, and manage the operational department's annual and long-term goals
  • Conduct daily briefings with management on current key activities
  • Ensure optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
  • Evaluate changes in guest needs, guest mix, and competitive set
  • Recommend appropriate products/services and operational changes as necessary
  • Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
  • Communicate in an effective and timely manner with General Manager and Executive Committee on matters requiring their attention
  • Represent the Brand in projecting a credible image to the market, residents, and colleagues alike
Requirements:
  • Bachelor's Degree from a reputable hospitality school preferred
  • Minimum 5 years of operational management experience with strong Rooms background and at least 2 years of experience in a similar capacity
  • High degree of professionalism with strong understanding of hotel operations and business acumen
  • Excellent reading, writing, and oral proficiency in English language
  • Ability to communicate in a local language where the hotel operates is desirable
  • Strong working knowledge of MS Excel, Word, & PowerPoint
What We Offer:

At Accor Hotels, we believe in Talent Development and would like to play our role in developing your career for your future and organization.



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