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IT Service Delivery Expert

3 semanas atrás

Barueri, São Paulo, Brasil beBeeService Tempo inteiro R$68.929 - R$95.519
Job Overview

We are seeking an experienced IT Service Professional to join our team. As a key member of our organization, you will play a vital role in delivering high-quality services to our clients.

The successful candidate will possess excellent communication and stakeholder management skills, with the ability to work effectively in a dynamic environment.

  • Implementation and Transition:

Our ideal candidate will be responsible for executing and managing the implementation of new or changed IT services, ensuring smooth transition into operations, coordination with stakeholders, and adherence to defined standards and timelines.

Operation:

The successful candidate will manage daily operational activities, ensuring stable, secure, and efficient running of assigned IT services, proactively resolving issues and optimizing operational processes.

Continuous Improvement:

They will identify, recommend, and implement improvements to enhance service quality, reliability, and efficiency, actively driving continuous improvement initiatives within assigned services.

Knowledge Management and Documentation:

Our ideal candidate will ensure comprehensive, accurate, and up-to-date documentation of service processes, configurations, and relevant knowledge articles, facilitating knowledge sharing across stakeholders.

Project Management:

They will execute tasks and responsibilities within service-related projects, ensuring effective project delivery, alignment with project goals, and adherence to defined standards, methodologies, and timelines.

Cost & Financial Management:

The successful candidate will support financial management of services, providing information and analysis related to cost control and budget adherence, as required by responsible stakeholders.

Information and Escalation:

They will support escalation management by providing technical expertise and assistance for service-related issues, helping ensure timely resolution and clear communication.

Security Management:

Our ideal candidate will actively support adherence to security standards and policies within service operations, ensuring compliance with organizational security guidelines.

Requirements

The following skills and qualifications are required for this position:

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience.
  • 3 years of experience in managing or supporting Service Desk activities, Workplace Life Cycle, Client Configuration, Mobile Device and/or Client Access & Policy services.
  • Proficiency in IT FrontEnd Services, processes, and tools.
  • Strong understanding of ITIL processes.
  • Excellent communication and stakeholder management skills.
  • Analytical and problem-solving abilities.