Service Delivery Excellence Leader

1 dia atrás

São Paulo, São Paulo, Brasil beBeeSenior Tempo inteiro R$90.000 - R$130.000
Key Role: Service Delivery Senior Manager

We are seeking a highly skilled and experienced Service Delivery Senior Manager to ensure seamless service delivery and enhance customer satisfaction levels.


This senior leadership role plays a critical part in ensuring our customers receive top-notch service, driving business growth and excellence through effective team management and process optimization.


Responsibilities:
  1. Strategic planning and execution of service delivery processes to meet and exceed customer expectations.
  2. Leading and developing high-performing teams to drive business results and achieve operational excellence.
  3. Collaborating with cross-functional teams to identify and implement process improvements that enhance service quality and efficiency.
  4. Developing and implementing strategic plans to drive business growth, improve customer satisfaction, and increase revenue.

Our ideal candidate is an experienced and accomplished service delivery professional who can effectively communicate and collaborate across various functions and levels within the organization. They will have a strong track record of delivering exceptional results, driving business growth, and improving customer satisfaction.


Requirements:
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  • A minimum of 5 years of experience in a senior leadership role within a service delivery environment.
  • Proven track record of driving business growth, improving customer satisfaction, and achieving operational excellence.
  • Strong leadership and team management skills with the ability to motivate and develop high-performing teams.
  • Excellent communication and collaboration skills with the ability to work effectively across various functions and levels within the organization.

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