Customer Service Representative
2 semanas atrás
We are seeking a skilled Customer Care Representative to join our team in Sao Paulo, Brazil. As a Customer Care Representative, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide customer service with a standard of excellence, courtesy, empathy, trust, assertiveness, and a focus on solutions.
- Maintain the client portfolio (after-sales) and identify new business opportunities.
- Explain how it works: Prices, deadlines, conditions, and product specifications.
- Handle complaints, concerns, financial and payment information, delays, etc.
- Proficiency in the Office package (especially Excel).
- Ability to work as part of a team and adapt to a fast-changing environment.
- Great written and phone communication skills.
- Analytical profile and ability to master tools and typing.
- Competitive wage: BRL1.650.
- Benefits: Transportation Voucher, Meal/Food Voucher, Medical, Dental, and Life Insurance, Nursery Allowance, Tuition Reimbursement, Total Pass, Sesc, and University partnership, and Employee Assistance Program.
- Opportunities for professional development and growth.
We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
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