Senior Service Portfolio Manager

2 semanas atrás

São Caetano do Sul, Brasil Keep Simple Tempo inteiro
Job Purpose

Shape the ongoing transformation of our service portfolio, considering latest strategic directions, customer journeys, group guardrails and compliance requirements.

Key Responsibilities
  • Drive the transformation and simplification of the AZ Technology of America global service portfolio towards a functional, customer-centric, and integrated service structure.
  • Establish Portfolio Intelligence to provide key insights on the AZ Technology of America service portfolio based on requirements of selected stakeholder groups.
  • Support the global SPM Network (branch and IT function representatives) via streamlined communication and consulting on Service Portfolio Management queries.
  • Execute service design jointly with Service Managers according to business requirements and service design guidelines.
  • Qualify service design requests and consult Service Managers on operational and commercial implications of different implementation options.
  • Support on management reporting and solution design requests related to Service Portfolio, Service Catalog and Service Management.
  • Work with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain the process and prerequisites to bring new services to market.
  • Liaise with the Service Management and Account Management teams to estimate level-of-effort and resource types required to successfully deliver service offerings.
About Keep Simple

We are a services and consulting company in the Information Technology sector. We integrate technologies with business vision and innovative spirit.

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