Senior Service Portfolio Strategist

4 semanas atrás

São Caetano do Sul, Brasil KEEP SIMPLE Tempo inteiro
Job Summary

As a Senior Service Portfolio Manager at KEEP SIMPLE, you will play a crucial role in shaping the company's service portfolio to meet the evolving needs of our customers. Your expertise will drive the transformation and simplification of our global service portfolio, ensuring it is functional, customer-centric, and integrated.

Key Responsibilities
  • Develop and implement strategic plans to transform and simplify the service portfolio, aligning with the company's latest directions and customer journeys.
  • Establish and maintain Portfolio Intelligence to provide key insights on the service portfolio, catering to the requirements of selected stakeholder groups.
  • Support the global SPM Network through streamlined communication and consulting on Service Portfolio Management queries.
  • Collaborate with Service Managers to execute service design, ensuring it meets business requirements and service design guidelines.
  • Qualify service design requests and consult Service Managers on operational and commercial implications of different implementation options.
  • Contribute to management reporting and solution design requests related to Service Portfolio, Service Catalog, and Service Management.
  • Work closely with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain processes for bringing new services to market.
  • Liaise with the Service Management and Account Management teams to estimate level-of-effort and resource types required to deliver service offerings.
About KEEP SIMPLE

KEEP SIMPLE is a services and consulting company in the Information Technology sector. We integrate technology with business vision and innovative spirit.

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