Senior Service Portfolio Strategist

4 semanas atrás

São Caetano do Sul, São Paulo, Brasil KEEP SIMPLE Tempo inteiro

Job Purpose/Role

As a key member of the KEEP SIMPLE team, you will play a crucial role in shaping the ongoing transformation of our service portfolio. This involves considering the latest strategic directions, customer journeys, group guardrails, and compliance requirements to drive the transformation and simplification of the global service portfolio towards a functional, customer-centric, and integrated service structure.

Key Responsibilities

  • Establish Portfolio Intelligence to provide key insights on the service portfolio based on the requirements of selected stakeholder groups.
  • Support the global Service Portfolio Management Network via streamlined communication and consulting on Service Portfolio Management queries.
  • Execute service design jointly with Service Managers according to business requirements and service design guidelines.
  • Qualify service design requests and consult Service Managers on operational and commercial implications of different implementation options.
  • Support management reporting and solution design requests related to Service Portfolio, Service Catalog, and Service Management.
  • Collaborate with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain the process and prerequisites to bring new services to market.
  • Liaise with the Service Management and Account Management teams to estimate level-of-effort and resource types required to successfully deliver service offerings.

Requirements

This role requires a strong understanding of service portfolio management principles and practices, as well as excellent communication and consulting skills. The ideal candidate will have experience in service design, portfolio intelligence, and stakeholder management.

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