Human Resources Leadership Opportunity

Há 3 dias

Buenos Aires, Brasil beBeeHRLEAD Tempo inteiro US$2.700 - US$4.300
Job Overview

The Global People Services Tier 1 Team Lead will oversee the daily operations of our HR Advisory team.

This role ensures timely and accurate processing of HR transactions through the case management system, providing first-level support to employees and managers on HR-related inquiries.

  • Supervise and support HR Advisors in day-to-day activities.
  • Provide training, mentoring, and regular feedback to ensure high-quality service and team development.
  • Monitor workload distribution and adjust as needed to ensure balanced capacity across the team.
  • Ensure accurate and timely processing of HR transactions via the case management system.
  • Serve as the point of escalation for complex or sensitive employee inquiries.
  • Ensure adherence to internal policies, labor regulations, and confidentiality standards.
  • Monitor team performance against defined SLAs and KPIs; implement corrective actions when targets are not met.
  • Analyze trends in case types and volumes to identify opportunities for process improvement.
  • Drive initiatives to enhance operational efficiency, accuracy, and employee experience.
  • Liaise with other HR teams to ensure end-to-end process alignment.
  • Participate in cross-functional projects and initiatives aimed at improving HR services.
  • Maintain clear and consistent communication across the team and stakeholders.
  • Ensure compliance with labor laws, data protection regulations, and internal policies.
  • Identify gaps or inefficiencies in existing procedures and recommend solutions.
  • Promote a culture of continuous improvement, employee-centric service, and excellence.

The ideal candidate will have a Bachelor's degree in Human Resources, Business Administration, or a related field, bilingual in English, and 3+ years of experience in HR Shared Services or a similar environment.

Strong understanding of HR processes and case management systems is required, along with excellent interpersonal, communication, and conflict-resolution skills.

Proven ability to lead in a fast-paced, high-volume, and service-oriented environment is also essential.

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