
Account Support Specialist
1 semana atrás
The primary responsibility of this role is to provide expert support to customers across multiple channels, focusing on resolution, education, and customer satisfaction.
Key Responsibilities:- Manage complex account, subscription, and billing scenarios, ensuring timely and accurate resolutions
- Support customers via phone, email, and chat, consistently meeting or exceeding service-level goals and KPIs
- Maintain thorough case documentation and collaborate with cross-functional teams to deliver high-quality outcomes
- Bachelor's degree or equivalent work experience
- 2+ years of experience in customer service, sales support, or subscription support roles
- Experience with SaaS platforms and tools
- Fluent in English
This individual will act as a trusted resource to guide users through our systems, helping drive adoption of the Docusign Agreement Cloud.
The ideal candidate will have strong written and verbal communication skills, demonstrated ability to resolve account issues and maintain composure in high-pressure situations, high attention to detail and ability to navigate ambiguous customer scenarios, and strong team player with proven ability to collaborate across functions.
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