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Core Support Specialist Role
2 semanas atrás
**Job Title:**
Core Support Specialist RoleAt Docusign, we are committed to delivering exceptional customer experiences. As a Core Support Specialist, you will play a vital role in ensuring our customers receive the highest level of support and service.
- You will be the primary point of contact for customers, providing proactive and reactive support across various channels, including phone, chat, and email.
- Troubleshoot and resolve complex issues related to Docusign accounts, documents, billing, and access.
- Utilize internal tools and proprietary systems to track customer issues and provide timely updates.
**Requirements:**
- High school diploma or equivalent.
- Minimum 2 years of experience in a customer-facing role, preferably in a technical support environment.
- Fluent proficiency in both Portuguese and English.
This role requires strong communication skills, technical acumen, and a customer-centric approach.
