Cybersecurity Risk Transformation Specialist

Transform Cybersecurity Risk Assessment

At SecurityScorecard, we empower our customers to succeed in the world of cybersecurity. As a customer success manager, you will play a crucial role in helping our Enterprise customers transform the way they assess security risk.

The Customer Success team is responsible for guiding customers to get the most out of our great products and services. We define our customer success strategies, priorities, and go-to-market techniques. We blaze new trails in cybersecurity thought leadership using our cybersecurity ratings and insights.

We are a proactive CSM team that is customer-centric, uses a team approach, and represents the voice of the customer every day. Our goal is to ensure that our customers operationalize our platform and become more secure.

In this role, you will own and manage customer relationships with customers, ensuring their happiness and communicating the value of our product to drive deeper, more robust engagement. You will apply your understanding of cybersecurity, third-party risk, our products, services, and best practices to proactively provide support and guidance to our customers.

• Design success for a portfolio of enterprise and strategic customers throughout their lifecycle. From onboarding/implementation through upsell and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals.
• Lead strategic conversations with customers to align our platform as a solution to their business challenges and goals with the intent to renew and expand the partnership.
• Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cybersecurity and third-party risk management industries.
• Manage the gross and net retention of your portfolio; including forecasting, collaborating with regional account teams and efficient execution.
• Work with CS and Sales VPs to continuously improve the customer journey and develop the tools and templates to ensure the CSM team employs best practices. Support fellow CSMs in solving new challenges across customers.

Our ideal candidate has 3+ years of experience supporting B2B customers in a SaaS organization as a customer success manager, technical account manager or similar customer-facing role. They should have knowledge of the tenets of Third Party Risk Management programs and cybersecurity domain experience.

They should also be able to work with C-level executives, navigate large enterprise organizations, develop strong customer relationships, and demonstrate success in new customer kickoffs, ensuring renewals, and expanding annual recurring revenue (ARR) through up-selling, and cross-selling current clients.

Additionally, they should have strong abilities in program and project management, balancing critical delivery tasks, technical aptitude, judgment, and critical decision making. They should also be consultative, collaborative, proactive, intellectually curious, responsive, and adaptive to changing situations. Finally, they should be metrics-driven, able to translate customer needs into achievable goals and operate well in a data-driven environment.

Key Skills and Qualifications:

• Customer success management experience in a SaaS organization
• Knowledge of third-party risk management and cybersecurity domain
• Strong relationship-building and communication skills
• Ability to work with C-level executives and navigate large enterprise organizations
• Experience with program and project management, including balancing critical delivery tasks

Desirable Skills:

• Technical aptitude and ability to learn quickly
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment

A Challenging and Rewarding Role:

As a customer success manager at SecurityScorecard, you will have the opportunity to work with a talented team of professionals who share your passion for cybersecurity and customer success. You will be responsible for designing and executing customized customer success plans to drive customer adoption and retention.

Professional Development Opportunities:

At SecurityScorecard, we believe in investing in our employees' growth and development. We offer training and professional development opportunities to help you achieve your career goals and advance in your role.

Competitive Compensation and Benefits:

We offer competitive salaries, bonuses, and benefits packages to recognize your hard work and dedication. Our comprehensive benefits package includes health insurance, retirement savings plans, and paid time off.