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Patient Support Program Director

2 meses atrás

São Paulo, São Paulo, Brasil Merck Gruppe - MSD Sharp & Dohme Tempo inteiro
{"title": "Patient Support Program Manager", "description": "Patient Support Program Manager

We are seeking a highly skilled and experienced Patient Support Program Manager to lead and oversee our comprehensive patient support initiatives, with a specific focus on our rare disease program for Pulmonary Arterial Hypertension (PAH).

Main Responsibilities:
  • Design and launch patient support programs tailored to the unique needs of PAH patients, ensuring comprehensive and impactful support for patients, caregivers, and healthcare professionals.
  • Develop and implement a cohesive digital strategy for the brand's PAH patient support programs, including website management, social media presence, and digital communication channels.
  • Coordinate seamless patient experiences, from onboarding to adherence support, with a focus on addressing the challenges faced by PAH patients.
  • Collaborate with internal teams and external stakeholders to align program objectives and strategies, especially within the PAH therapeutic area, to enhance patient access and support.
  • Monitor program performance, analyze data to identify improvement areas, and report outcomes to leadership to influence patient support strategies.
  • Ensure all programs comply with regulations and company policies, implementing quality assurance measures for high standards of service delivery.
  • Develop educational materials and initiatives for PAH patients and healthcare professionals to enhance their understanding of the disease and treatment options.
  • Manage relationships with third-party service providers to ensure high-quality service delivery and contractual compliance.
  • Develop and manage program budgets for efficient allocation of resources to achieve patient support goals.
  • Continuously seek opportunities to improve and innovate patient support services, leveraging new technologies, particularly in the rare disease and PAH space.
Main Requirements and Qualifications:
  • Bachelor's degree in life sciences, healthcare, business administration, or a related field. A master's degree or equivalent experience is preferred.
  • Exceptional communication skills (oral and written), with the ability to communicate in both English and Portuguese.
  • Solid experience in Patient Support Programs (PSP) management or Patient Services within the pharmaceutical industry.
  • Experience managing digital strategy development and execution is preferred.
  • Experience in managing Patient Support Programs for rare diseases will be considered a plus.
  • Strong project management skills with a proven track record of successful program implementation.
  • Proven expertise in digital marketing and strategy, including website management, social media, and digital communication platforms.
  • Excellent communication and interpersonal skills, with the ability to analyze data and translate insights into actionable strategies.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

", "lang_code": "en-US"}