Senior Technical Support Specialist

Há 7 dias


Palhoça, Santa Catarina, Brasil beBeeCustomer Tempo inteiro US$60.000 - US$90.000
Technical Support Role

We are seeking a skilled Technical Support professional to join our growing team. In this role, you will provide advanced technical support to our customer base of web designers and professionals.

Key responsibilities include:

  • Providing timely and effective technical support via various communication channels
  • Coordinating with peers to resolve technical escalations
  • Advocating for customers' needs and contributing to our knowledge base

Requirements for this position include:

  • 2+ years of experience providing exceptional customer support in a SaaS or technical software company
  • Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as API use
  • Technical curiosity and ability to figure out how things work
  • Empathy towards customers' issues and confidence in resolving them effectively

As a member of our Customer Success team, you will help drive product adoption, share best practices, and implement growth strategies to maximize value and success with new and existing customers.

At Duda, we prioritize customer satisfaction and strive to deliver world-class support. If you are passionate about technology and committed to delivering exceptional customer experiences, please apply for this exciting opportunity.



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