Global Technical Support Specialist

Há 2 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$42.000 - R$84.000

We're dedicated to addressing global challenges through innovative solutions. Our core values - care, courage, curiosity, and collaboration - drive our mission to empower everyone to create sustainable outcomes.

Job Summary

Position Overview:

  • Provide specialized technical support to customers across the Americas, ensuring efficient and safe operation of maritime and port systems and equipment.

Key Responsibilities:

  • Leadership and Technical Guidance: Lead field engineering activities, provide technical support, and guidance to teams while adhering to standard procedures and quality, safety, and environmental requirements.
  • Problem Identification and Resolution: Offer remote technical assistance to identify issues and define corrective actions across installation, maintenance, repairs, and upgrades categories.
  • Planning and Customer Engagement: Execute activities according to planning and requests, maintain strong relationships with customers, understand their needs, and identify new business opportunities.
  • Material Organization and Logistics: Ensure availability and organization of materials, tools, and spare parts required for maintenance services.
  • Documentation and Continuous Improvement: Validate technical documentation, report specifications, and suggest actions to improve service quality, contributing to efficiency and customer satisfaction.
  • Monitoring and Compliance: Monitor results, review relevant documents, update managers on activity progress, and ensure compliance with safety policies and internal procedures.

Requirements:

  • Bachelor's degree in Engineering, preferably in Electrical or Automation Engineering.
  • Active registration with CREA is required.
  • Previous experience in service activities involving ABB systems and low/medium voltage drives (ACS800, ACS880, ACS1000, ACS2000, ACS6000).
  • Previous experience with protection and distribution systems (ABB protection relays, low and medium voltage circuit breakers).
  • Desirable: Previous experience with marine systems.
  • Fluent English is required for reading, writing, and conversation.

About This Role:

This is an exciting opportunity to join our team as a Global Technical Support Specialist. If you are passionate about delivering exceptional technical support and have a strong background in electrical or automation engineering, we encourage you to apply.

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