Customer Engagement Representative

Há 4 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeChat Tempo inteiro
Live Chat Support Specialist for Content Creators

We are seeking an elite Live Chat Support Specialist to engage with content creators' audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and skilled at upselling digital products and services.

  • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a personalized experience.
  • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.

The successful candidate will have proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.

Key Responsibilities

This is a remote position offering a competitive fixed rate plus commission. We offer flexible scheduling options, representing high-profile content creators and helping grow their online communities.

A strong understanding of CRM tools and online chat software is essential. The ideal candidate will have exceptional written communication skills and the ability to multitask across multiple chat sessions.

Benefits

We offer opportunities for advancement and performance-based bonuses. Access to ongoing training and professional development enables our team members to stay up-to-date with the latest industry trends.

About Us

We are a dynamic, supportive team that values innovation and results. Join us to be part of a community that is dedicated to delivering exceptional customer experiences.

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