Customer Success Specialist
Há 5 dias
About the Role
We are seeking a skilled Customer Success Specialist to join our team. This role involves providing top-notch technical support to our customers and partners, working closely with internal teams to resolve issues and escalate when needed.
Key Responsibilities:
- Provide timely and high-quality technical support via various channels
- Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards
- Collaborate with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed
- Become a subject-matter expert in our product suite and the AdTech/mobile marketing ecosystem
- Develop and maintain internal documentation, FAQs, and knowledge base articles
- Act as a customer advocate by delivering feedback to product and engineering teams
Requirements:
- 2-5 years of experience in product or technical support, preferably in a SaaS, AdTech, or mobile environment
- Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman
- Ability to write basic SQL queries and use scripting/regex for analysis
- Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus
- Strong analytical, troubleshooting, and problem-solving skills
- Clear and concise communication skills, both written and verbal
- A collaborative mindset with the ability to work with distributed global teams
Why You'll Love Working with Us:
We foster a diverse, collaborative, and fast-paced environment where everyone has a voice. Our team values innovation, customer obsession, and personal growth.
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