Enterprise Technical Support Specialist

2 semanas atrás


São Leopoldo, Rio Grande do Sul, Brasil Accruent Tempo inteiro

Job Overview

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Accruent is seeking a highly skilled Enterprise Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and guidance to customers, partners, and internal teams.

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Responsibilities

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  • ">
  • Maintain a working knowledge of Accruent-supported products and technologies.">
  • Act as a technical resource for Software Support Teams.">
  • Identify, document, confirm product defects.">
  • Work with all levels of support to document resolutions and drive first call/first touch resolution.">
  • Interact with customers, partners, field teams, and software developers to provide technical advice and assistance.">
  • Prioritize, research, troubleshoot, and resolve escalated technical issues.">
  • Contribute to documentation of technology best practices.">
  • Evaluate new solutions and efficiencies within our technology practice.">
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Requirements

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  • Prior experience in a product support role.">
  • Experience with enterprise software solution's technical stack and the technology products used in them.">
  • Excellent written and oral communication skills.">
  • Strong troubleshooting and problem-solving skills.">
  • Ability to multi-task and prioritize multiple projects/clients simultaneously.">
  • Highly organized and detail-oriented; strong organizational skills.">
  • Strong interpersonal and leadership skills.">
  • Ability to make sound decisions based on customer needs and product knowledge.">
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Preferred Qualifications

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  • Bachelor's degree in related discipline.">
  • One year Accruent product knowledge strongly preferred.">
  • Experience with MS Active Directory user and group management.">
  • Written and spoken multi-lingual skills.">
  • Experience with various portions of an enterprise software solution's technical stack and the technology products used in them.">
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Estimated Salary: $85,000 - $110,000 per year

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About Accruent

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We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies.

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We're a force for progress, working alongside our customers and partners to solve challenges on a global scale.

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Why Choose Accruent?

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  • ">
  • We believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.">
  • We believe in the power of people working together to solve problems no one could solve alone.">

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