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Mountain Hospitality Specialist
2 semanas atrás
This is a unique opportunity to showcase your exceptional communication skills, deliver top-notch guest experiences, and become an integral part of our vibrant team at Mt. Bachelor.
About the Job
As a Winter Ambassador, you will be responsible for creating a warm and inviting atmosphere for our guests. Your primary role will be to greet each visitor with authentic warmth and engaging eye contact, ensuring they feel valued and appreciated throughout their stay.
Key Responsibilities
- Navigate peak periods skillfully, delivering quality service while managing time effectively.
- Connect with guests through clear, friendly communication that anticipates and addresses their needs.
- Share deep product knowledge to guide guests confidently through their selections.
- Stay current on seasonal resort offerings and summer activities to enhance guest recommendations.
- Transform challenging situations into positive outcomes using established guest recovery practices.
- Presentation of a polished, professional appearance that reflects our high standards.
- Support the Mountain Host team with Lost & Found assistance and guest connection initiatives.
- Partner seamlessly with direct Supervisors, Manager, and team members as well as colleagues across all resort departments.
Required Skills and Qualifications
- Able to assist guests as they navigate our website and online platform to purchase tickets and passes.
- Ability to provide patient guidance for basic online purchases.
- Support Pick Up Box operations with precision.
Benefits
We offer amazing perks and benefits, including free employee season pass, discounts across the resort, and more.
Essential Functions
- Maintain an inviting, organized clean workspace.
- Address potential concerns promptly by communicating with management.
- Participate in regular safety discussions and required training sessions.
- Monitor entry areas to maintain a secure, welcoming atmosphere.
Your Role
You will be an ambassador of mountain hospitality, turning routine interactions into memorable moments.
