Guest Services Greeter

Location: Bend, Oregon
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
Position Summary
At Mt. Bachelor's Mountain Gateway and Sunrise Guest Service centers, Guest Service Greeters serve as likely the first point of connection when guests first arrive at the resort. As a Greeter, you'll embody the spirit of mountain hospitality, creating memorable first impressions that transform each guest's visit into an exceptional experience.
Our ideal Guest Services Greeter possesses an innate talent and passion for human connection, paired with the ability to maintain composure and warmth even during our busiest periods. Your genuine enthusiasm for helping others will shine through as you anticipate needs, solve challenges, and ensure every guest feels truly welcomed.
Success in this role stems from your comprehensive knowledge of Mt. Bachelor's operations, from resort layout to daily activities and special events. A strong presence to proactively guide guests confidently, whether they're seeking directions, information about shopping or dining, or assistance with our amenities, is of paramount importance. You'll take pride in staying current with resort happenings, ensuring your recommendations and guidance always reflect the latest offerings and opportunities.
Your technical responsibilities include providing patient guidance for basic online purchases and supporting Pick Up Box operations with precision. You'll ensure smooth Your Pass redemption experiences while proactively monitoring and restocking Pick Up Boxes.
Above all, you'll be an ambassador of mountain hospitality, turning routine interactions into memorable moments. Your clear communication, quick problem-solving abilities, and authentic warmth will create an atmosphere where every guest feels valued and eager to return. Through your dedication to exceptional service, you'll help craft the welcoming, inclusive environment that makes Mt. Bachelor a beloved destination.
Essential Functions/Major Responsibilities- Greet each visitor with authentic warmth, maintaining engaging eye contact and initiating welcoming conversations.- Navigate peak periods skillfully, delivering quality service while managing time effectively with interactions to service business levels accordingly.- Connect with guests through clear, friendly communication that anticipates and addresses their needs.- Share deep product knowledge to guide guests confidently through their selections.- Stay current on seasonal resort offerings and summer activities to enhance guest recommendations.- Transform challenging situations into positive outcomes using established guest recovery practices.- Present a polished, professional appearance that reflects Mt. Bachelor's standards.- Support the Mountain Host team with Lost & Found assistance and guest connection initiatives.- Partner seamlessly with direct Supervisors, Manager, and team members as well as colleagues across all resort departments.- Begin each shift informed and prepared by reviewing Daily Notes and connecting with supervisors.- Take initiative beyond core duties to support overall department success.- Contribute actively to team meetings and departmental growth.- Identify opportunities to enhance guest experiences through interdepartmental collaboration.- Practice situational awareness to ensure guest comfort and safety.- Create and maintain an inviting, organized clean workspace.- Address potential concerns promptly by communicating with management.- Participate in regular safety discussions and required training sessions.- Monitor entry areas to maintain a secure, welcoming atmosphere.
Interpersonal Contacts
Primary contact is with guests. You are our frontline staff.
Specific Job Skills- Technical: Ability to assist guests as they navigate the Mt. Bachelor website and online platform to purchase tickets and passes, and

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