Guest Services Agent 2

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

Essential Functions/Major Responsibilities

Provide Excellent Guest Service- Greet guests warmly, make eye contact, and start the dialogue to initiate a positive interaction.- Direct and assist guests with product/service choices.- Listen to and take care of guests under tight time constraints.- Use effective verbal communication and interpersonal skills.- Anticipate and meet the needs of guests.-
- Know what products and services are available for sale and actively pursue opportunities for sales.- Complete transactions efficiently and accurately, directing guests as necessary.- Report to work on time and in complete uniform.- Have a high level of computer literacy.

Support Teamwork and Initiative- Work well with others as part of a team.- Be aware of any procedure changes and event activity that may affect the department by reviewing the staff announcement notebook and communicating with the Department Supervisor at the beginning of your shift.- Be aware of department needs outside of specific cashiering tasks and take the initiative to contribute.- Attend departmental meetings.

Operate the POS system- Log in to Windows and the POS system, and configure as appropriate.- Count bank, check and/or load ticket and receipt printer, and other supplies.- Open the conditions page read, and update yourself on staff announcements and other news of the day before greeting the first guest.- Sell tickets, passes, rentals, and lessons using cash, credit cards, gift cards, and mixed payments.- Know which transactions can be completed online, and which transactions need to be done in person.- Identify when a transaction is to be a sale, voucher redemption from the profile, or an order fulfillment.- Determine the usage of pass products.- Recognize commonly presented physical vouchers and coupons and know their usage restrictions, and redemption procedures.- Search for and find customer vouchers, identify correct voucher(s), and redeem correct voucher(s).- Basic troubleshooting of the POS equipment including re-starting, clearing ticket jams, ticket will not feed issues, etc.- Complete Basic Cashiering class with IT.- Accurately count out bank, deposit, complete necessary closing paperwork, client close, and stocking of the station at end of shift.

Adhere to Safety and Security Policies- Follow the “Heads Up” Rule: Be aware of what is going on around you. If at any time you feel an unsafe situation exists, please consider it your duty to report it to your manager. Assess and improve your work area(s) to ensure that our environment is enjoyable, productive, and safe.- Watch all entries and exits for hazards and or unwarranted activities.- Take the initiative to support Mt. Bachelor Safety Huddle Program.- Proactively complete safety training matrix.

Interpersonal Contacts

The primary contact is with guests. You are our frontline staff.

Specific Job Skills- Technical: Ability to run a computerized POS system.- Physical Capabilities: Able to lift 20lbs, and stand for long periods.- Additional: Cash handling experience preferred. Must have good math and typing skills. Ability to meet your scheduling commitment.

Education/Related Experience- Minimum education required: High School Diploma or Equivalent.- Minimum time in related position: 1 year in customer service, retail, hospitality, or related customer service experience.

Job Conditions

In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow, lift up to 10 pounds, and walk on steep and uneven surfaces.

Current Hiring Rate: $18.50/hour _(non-exempt hourly role)_

Minimum Age Requirement: 18+

Come Work Where You Play