Customer Service Agent

Há 5 dias

Mato Grosso, Brasil SILVERSPIN Tempo inteiro R$120.000 - R$150.000 por ano
Position Overview

The Customer Service Agent is responsible for delivering exceptional customer service while actively promoting and selling the company's services. This role involves engaging with customers from diverse backgrounds to address their needs, resolve issues, and drive sales. The ideal candidate will possess a blend of sales skills and customer service expertise to enhance customer satisfaction and achieve sales targets

Key Responsibilities
  • Support our customers by providing a great customer experience aligned to our values
  • Engage with customers via chat and email, be relentless in resolving their issue, minimising customer disruption
  • Provide proactive updates to customers where required, ensuring a great experience
  • Work with your team to highlight any issues causing our customers unnecessary challenges
  • Take ownership of the customers journey through their queries and seek to provide a seamless customer experience
  • Contribute to your team and department performance through meeting your agreed weekly targets
  • Department KPIs such FCR, CSAT and Average Response Times are to be kept top of mind at all times
  • Actively support business change initiatives through a positive work ethic
  • Always adopt a commercial mindset, seeking opportunities to convert customers and cross- sell to other products at all touchpoints
  • Liaise with internal teams (Risk Operations, Payments, Compliance, Marketing etc) to effectively resolve customer queries
  • Escalate urgent and important issues through the appropriate channels and ensure there is a flawless feedback loop to the management team
  • Suggest improvements to the customer journeys as appropriate
Requirements
  • 2 year minimum experience in a similar role
  • igaming experience will be required
  • Expertise in identifying opportunities to upsell or cross-sell additional products or services
  • Strong analytical skills, a problem-solving mind-set and great attention to detail
  • Ability to understand and relate to the customer's feelings and perspectives.
  • Ability to manage communications across various platforms, such as phone, email and chat
  • Skills in following up with customers to ensure satisfaction and maintain relationships
  • Commercial awareness and great team player
  • Flexibility to work evenings and weekends if required
Why Work With Us?

At Silverspin, we're not just about work—we're about passion, innovation, and community. Joining us means you'll be part of a team that celebrates creativity, supports professional growth, and values every voice. We're committed to making Silverspin a place where you'll be excited to come to work every day (and maybe have a little fun along the way). We offer:

  • Competitive Salary & Benefits
  • Growth & Development Opportunities
  • Creative and Collaborative Environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Service Agent

    Há 5 dias

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: **Key Responsibilities**: - Support our customers by providing a great customer experience aligned to our values - Provide proactive updates to customers where required, ensuring a great experience - Work with your team to highlight any issues causing our customers unnecessary challenges - Take ownership of the customers journey...

  • Customer Support Agent

    1 semana atrás

    Mato Grosso, Brasil Probe Investments Limited Tempo inteiro

    EnergyCasino is a well-established, innovative online casino located on the sunny island of Malta. After opening our doors back in 2013, we’ve come a long way. Over the past years, we’ve striven to deliver a first-class gaming experience to our customers while helping our employees grow and fulfil their career goals. Our objective is simple: we’re...

  • Customer Service Representative

    2 semanas atrás

    Mato Grosso, Brasil Sansure Biotech Inc. Tempo inteiro

    Key Responsibilities: We are seeking an experienced and driven Sales for the pet veterinary business to lead market development and sales growth in your local region. 1.Market Development & Business Expansion Conduct local market research to analyze industry trends, competition, and customer needs; Develop and implement regional sales strategies; Identify...

  • Customer Service QA

    2 semanas atrás

    Mato Grosso, Brasil The Casumo Company Limited Tempo inteiro

    Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Casumo, where you are invited to be your authentic YOU-MO! **Company Overview**: Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino...

  • Customer Support Shift Leader

    1 semana atrás

    Mato Grosso, Brasil Probe Investments Limited Tempo inteiro

    EnergyCasino is a well-established, innovative online casino based on the sunny island of Malta. Over the years, we've strived to provide our customers with a first class gaming experience while helping our employees grow and achieve their career goals. We pride ourselves on being a customer-focused company, committed to providing exceptional service to our...

  • Customer Service Shift Leader

    Há 7 dias

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: We are a pioneering organization specializing in the online gaming and entertainment industry. We are a young, dynamic, and innovative company seeking individuals who share the same entrepreneurial spirit and want their voices to be heard, and their ideas materialized. Join us, and you’ll become part of a large, fast-paced,...

  • Contact Center Executive

    Há 23 horas

    Mato Grosso, Brasil HBX Group Tempo inteiro

    About Us: HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour...

  • Guest Services Agent 1

    Há 5 dias

    Mato Grosso, Brasil Mt. Bachelor Tempo inteiro

    Location: Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers...

  • Guest Services Agent/cashier 1

    2 semanas atrás

    Mato Grosso, Brasil Mt. Bachelor Tempo inteiro

    Location: Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers...

  • Customer Service Analyst

    2 semanas atrás

    Mato Grosso, Brasil DSM Tempo inteiro

    Cargo: Customer Service Analyst **Local**: JK Office (São Paulo/SP) Modelo de trabalho: Híbrido CLevel: C37 Esse profissional será responsável por atender as necessidades do cliente, considerando os processos e KPI’s da área; terá como atividade todo o ciclo de vida do pedido, desde seu lançamento até sua entrega. Terá conexões com múltiplos...