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Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a French Speaking Customer Service Agent to join their team in Malta or Cyprus.
**Responsibilities**
- Helping internal and external customers,
- Contacting other departments when there is an issue to be solved,
- Keeping customer request queues as low as possible,
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
- Handling customer request queues assigned accordingly to workload,
- Having a high knowledge of products offered by the company,
- Attending team meetings and activities,
- Taking over in the absence of the team leader.
**Requirements**:
- Graduation of high school or post-secondary school
- 1+ years of experience in CS or similar position with online exposure
- Skills - strong communication skills; knowledge of Internet related software
- Bilingual or native level of French, both written and spoken
- Good level of English
