Nordic Lodge Staff

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

Mt. Bachelor's Nordic Lodge Staff have the incredible job of connecting guests with the opportunity to have a great day in our Nordic area. Lodge Staff provide outstanding guest service to all Nordic rental and retail guests through friendly, knowledgeable, and attentive ticket sales, lesson registrations, equipment outfitting, and retail sales. This front-line service position is often uninterrupted and requires the ability to remain calm and effective during busy times. Primary duties include greeting guests, selling trail passes and Nordic lessons, providing trail and equipment information, operating the point-of-sale system, handling cash, accurately sizing guests with equipment, performing basic ski maintenance and base preparation, and selling technical clothing and accessories.

Essential Functions/Major Responsibilities

Perform Opening Duties- Open the Computer workstation. Load cash drawer (verify) and ticket printer.- Assist in snow shoveling/ice chipping, splitting, and stacking firewood, and maintaining the fire.

Trail Pass Sales- Perform outstanding customer service while operating software to sell trail passes and rentals to guests.- Answer a wide variety of questions, provide maps and information, and answer phone calls regularly.- Correctly and efficiently enroll guests into ski lessons and programs.

Rental/ Shop Tech- Correctly size guests with boots, skis, and poles. Ensure equipment is returned.- Maintain a clean and organized work area.- Inspect equipment for needed repairs or waxing.- Provide prompt turnaround on customer waxes & work orders.- Show proficiency in all aspects of tuning & repair of ski equipment.

Merchandise- Develop and maintain a high level of product knowledge and utilize it in sales situations.- Assist guests with questions, product selection, and concerns.- Ensure all merchandise is properly security tagged.- Keep merchandise displays neat and sized.- Maintain inventory.- Monitor fitting room use.

Secondary Function- Check trail passes at the ticket gate and out on the trails. Clean high-use lodge spaces, including restrooms, cafe seating, cubbies, carpets, and employee work and lounge spaces.- Assist with Nordic Center Events and Races in roles including crowd control, ticket checking, course monitor, aid station management, tour guide, activity instructor, etc.

Job Scope

Primary source of ticket sales and retail assistance. Should possess strong knowledge of retail offerings and be confident and effective in sales techniques to move the entire inventory in seasonal operation. Responsible for distributing rental equipment that will ensure 100% guest satisfaction through accurate sizing and ongoing rental fleet maintenance.

Interpersonal Contacts

Guests, team members, resort employees, and departments including IT, Lodge Services, Building Maintenance, Guest Services, Tickets, & more.

Specific Job Skills- Technical: Current and proficient computer skills with a willingness to learn resort software- Physical Capabilities: Able to split and carry wood. Prolonged standing. Frequent climbing stairs, lifting, bending, and reaching.- Additional: Experience in cash handling, knowledge of Nordic skiing, and guest service. Use of waxing iron, scrapers, drill, hand tools, shovel, axe, splitting maul, ice chippers.

Education/Related Experience- Minimum education required: Ability to read, write, and follow directions.- Minimum time in related position: 1 year of relevant experience preferred.

Physical Demands- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations