Nordic Lodge Lead

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play- Free employee season pass and free or discounted dependent(s) season pass- Free and discounted friends & family day passes- Free transportation to & from Bend, Sunriver, and La Pine- Discounts across the resort (food & beverage, retail, rentals, lessons & more)- Employee housing program- 401k with up to 5% company match & immediate vesting- Discounted onsite daycare- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

The purpose of the Nordic Lead position is to ensure an outstanding guest experience for all Nordic guests through daily leadership in accordance with company and departmental policies. The position requires a strong interest and proficiency in Nordic skiing with knowledge of all facility operations, lesson programs, ticketing, ski rentals, and retail procedures.

Essential Functions/Major Responsibilities

In conjunction with the Nordic Manager and Supervisor, assisting and overseeing essential functions and daily operations of Nordic Lodge, including:
- Opening and closing duties of daily business and facilities.- Efficient and accurate performance of all ticket, cashier, and office functions.- Lesson Program sales.- Monitoring of ticket stock and office supplies.- Ensuring accurate pricing, security, and merchandising of retail inventory.- Daily inspections and oversight of rental equipment repairs and maintenance.- Maintaining the safety and cleanliness of the Lodge facility, contacting Lodge Services and Building Maintenance when required.- Handling and coordinating all incidents, contacting emergency personnel when required.- Gracious and effective handling of all guest and employee concerns and problems.- Communicating with the Nordic Manager regarding safety issues, operational needs, staffing, and personnel issues.

Secondary Function- Training new employees in department procedures.- Assist with Nordic Center event planning and execution as directed by the Manager.

Job Scope

Assist in the daily operations of a nationally recognized Nordic ski operation, 56 km groomed trail network maintained daily from November through May with Ticket, Retail, Rental, Event, Lesson Program, and F&B operations. Assist in training, motivating, and creating a safe workplace for 40 paid employees and 12 volunteers.

Interpersonal Contacts

Resort Leadership Team, Marketing, Group Sales, IT Dept, Public Safety, Ticket Sales, Lodge Services, F&B, Accounting, HR, Mountain Patrol, Rentals, MBSEF, Facilities Maintenance, Grooming, & Receiving.

Specific Job Skills- License/Certifications: None required, OLCC and OR Food Handler’s cards preferred.- Technical: Current and proficient computer skills, cash handling, use of waxing irons, scrapers, drills, hand tools, shovels, axe, splitting maul, & ice chipper.- Physical Capabilities: Able to stand for long periods of time. Reach, lift, push, pull, and perform outdoor chores in inclement weather. Able to Nordic ski at an intermediate level.- Additional: Knowledge of and proficiency in Nordic skiing. Guest service skills.

Education/Related Experience- Minimum education required: None, ability to follow and give directions- Minimum time in related position: 1+ year in a guest service-based position, Nordic setting preferred.

Physical Demands- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.- Every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.

Current Hiring Rate: $18/hr

Minimum Age Requirement: 18+

Come Work Where You Play