Technical Operations Associate, AMS

1 semana atrás


São Paulo, São Paulo, Brasil Rimini Street Tempo inteiro

Rimini Street is a leading provider of enterprise software support and services. We empower clients to extract more value from their investments, advance innovation, and create competitive advantage.

As a global company with over 4,900 clients, including 180 of the Fortune 500 and Global 100 companies, we offer a unique opportunity to work with a diverse range of clients and technologies.

We are seeking an Associate Engineer, AMS (Command Center) to join our team in São Paulo, Brazil. This role will support technical issues resolution for our internal teams and clients in monitoring performance of calls, chats, tickets to ensure service targets.

Key Responsibilities:

  • Monitor performance across all channels (calls, chats, tickets, etc.) in real-time to ensure service targets are achieved for our clients.
  • Communicate cross-functionally throughout the organization providing timely feedback to leaders on performance.
  • Support resolution of technical issues for our internal teams and vendors.
  • Engage in our escalation process acting as a liaison between the business and technology team.

Requirements:

  • 0-1 year of experience in any field.
  • Good attitude, interpersonal, presentation, and communication skills.
  • General IT knowledge.
  • Attention to detail and ability to learn new skills.
  • Ability to work calmly and professionally in high-pressure situations.
  • Good to have fluency in English language.

Why Rimini Street?

We are a company that values innovation, collaboration, and customer satisfaction. We offer a dynamic and challenging work environment, with opportunities for growth and development. Our core values are: Company, Colleagues, Clients, and Community.

We are committed to creating a diverse and inclusive environment and are proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.



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