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Siemens Gamesa is seeking a skilled Technical Support Specialist to join our dedicated team. As a Technical Support Specialist, you will provide remote and onsite technical support for systems and components within the Offshore wind turbine.
Key Responsibilities- Advanced troubleshooting of direct drive wind turbines through the analysis of remote data.
- Guiding site technicians through non-destructive testing and troubleshooting via telephone, video calls, or augmented reality technology.
- Responding to technical queries from sites and providing step-by-step guidance in troubleshooting of turbines.
- Assisting sites, commissioning teams, spares and supplies teams, and after-market teams with parts identification, specifications, and finding alternate parts to reduce turbine downtime.
- Responding to cases in various case management systems, such as Salesforce, MORS, Windhub, and JIRA, on a first-come-first-served basis unless it is a turbine down.
- Providing technical guidance and conducting training sessions as needed, and conducting customer visits to remote operations centers.
- Ensuring response times of less than 48 hours and case completion/escalation within 5 days.
- Assisting commissioning teams with all technical issues during the commissioning and handover of turbines from project to operations phase.
- Presenting and explaining technical issues to a wide variety of people in a clear manner.
- Assisting documentation teams in creating draft documents by providing technical/quality/safety inputs.
- Assisting Quality, Environment, Health and Safety teams in conducting Rapid Risk Assessments, creating and disseminating quality documents and bulletins as needed.
- Assessing and quantifying failure trends and material consumption through the use of data analytics.
- Bachelor's degree in Engineering or Associate Engineering degree with at least 8 years of hands-on work experience in wind turbine troubleshooting or major component change-outs.
- Diploma with at least 10 years of hands-on experience in wind turbine troubleshooting or major component change-outs.
- Preference for bilingual English (Mandatory) and Spanish (Desirable).
- Bachelor's degree in Engineering or Associate Engineering degree with at least 8 years of hands-on work experience in wind turbine troubleshooting.
- Expertise in advanced troubleshooting of direct drive wind turbines through the analysis of remote data.
Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Pay Transparency Non-Discrimination ProvisionSiemens Gamesa Renewable Energy follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more.
