Technical Support Specialist

Há 14 horas


São Paulo, São Paulo, Brasil COMARCH Tempo inteiro

We are seeking a skilled Technical Support Specialist to join our team at COMARCH. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities:

  • Performing day-to-day operations related to support and maintenance services.
  • Researching, diagnosing, and troubleshooting system issues.
  • Following standard procedures for proper escalation of unresolved issues.
  • Handling service requests, incidents, enhancements, tasks, or questions reported by clients.
  • Working closely with the Data Center team to maintain services in accordance with the Service Level Agreement.
  • Analyzing root cause of incidents and recommending improvements.

What We Offer:

  • Personal development opportunities, including specialist trainings.
  • Pioneer projects for leading companies worldwide.
  • A friendly and dynamic work atmosphere.
  • Stable employment with a company that has been on the market for over 30 years.
  • A small, cozy office with a team-oriented environment.
  • Private health insurance.


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