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Operations Manager Role

A strategic and impactful role for a seasoned professional seeking to spearhead LX operational teams.

  • Key Responsibilities:
  • Design, implement and optimize operational processes to ensure high-performance outcomes in the region.
  • Develop and manage key performance indicators (KPIs) and motivational frameworks for Team Leaders and their teams to drive regional goals.
  • Oversee day-to-day operations and maintain quality through analytics, QA frameworks, checklists, and roadmaps.
  • Manage team resources effectively.

About You:

  • We are looking for an experienced leader with proven management of Operational teams over 50 members.
  • A strong background in Sales, Contact Center, and Customer Support is required.
  • Proficiency in English and Portuguese languages is essential.

Interview Process:

  • Initial HR interview
  • Case study presentation with LX Lead
  • Test task assignment
  • Test task presentation to LX Lead
  • Recommendation gathering
  • Candidate selection

Why Choose Us:

  • Global Collaboration: Join a diverse, international team fostering innovation and valuing individual contributions.
  • Competitive Compensation: Receive a comprehensive salary package reflecting your expertise and rewarding your contributions.
  • Flexible Work Schedule: Enjoy working hours tailored to your productivity and lifestyle.
  • Professional Development: Benefit from ongoing learning opportunities and support for career advancement goals.
  • Location Options: Work from our Belgrade office or remotely with seamless collaboration tools.