
Linux Support Specialist
1 semana atrás
Linux Support Specialist
Role Overview:Canonical, a leading provider of open source software and operating systems, is hiring an Associate Support Engineer to support customers leveraging Ubuntu and open source products.
- Providing technical assistance via telephone, email, and web platforms.
- Ensuring timely updates to internal stakeholders.
- Handling each support case in accordance with the Service Level Agreement (SLA) while maintaining high customer satisfaction.
- Developing new knowledge base articles and maintaining existing ones for shared knowledge and lessons learned.
- Drafting and distributing technical notices for internal and external communication.
- Managing work prioritization to accomplish urgent tasks first.
- Staying up-to-date with growing products and services.
- Understanding the Ubuntu development process for accurate customer expectations.
- Maintaining regular communication with the team.
- Identifying opportunities to improve service quality.
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