
Technical Support Specialist
Há 4 dias
As a technical support specialist, you will collaborate with leading businesses to leverage data analytics capabilities. Our team is integrated with product and engineering teams through a robust subject matter expert program.
Main Responsibilities- Investigate technical issues and identify root causes in Linux and Windows servers
- Develop solutions to meet technological and business needs
- Manage critical issues impacting customers' operations
- Present complex technical information about products to customers
- Work with R&D and product teams to enhance our product offerings
- Experience with troubleshooting web applications
- Databases such as MS SQL, MySQL, Oracle etc, basic-level SQL scripting skills
- ETL and BI tools like Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos or ability to write and understand complex formulas
- Languages such as Linux and experience working with logs, monitoring tools like Grafana, New Relic, Kibana
- Effective communication with English-speaking clients
- Seniority level: Mid-Senior
- Employment type: Full-time
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