Data Center Senior Technician

Há 4 dias

São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

Job Summary

We are seeking a highly skilled Data Center Senior Technician to join our team at Microsoft. As a key member of our data center operations team, you will be responsible for ensuring the smooth operation of our data center infrastructure.

Key Responsibilities

  • Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues and implement effective solutions.
  • Decommission hardware for complex changes and/or systems with complex interactions, following standard procedures and ensuring minimal downtime.
  • Delegate hardware installation, deployment, and/or replacement work to technicians, providing expert guidance and oversight to ensure quality execution.
  • Ensure quality execution as defined by organizational standards, coordinating downtime and keeping relevant stakeholders informed of work status to minimize downstream rework.
  • Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
  • Verify security compliance for decommissions and processes data-bearing devices for destruction.
  • Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
  • Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
  • Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, and provides guidance to technicians to facilitate compliance with safety procedures.

Requirements

  • High school diploma
  • Advanced knowledge of computer hardware and components
  • 2+ years of experience in repair and support of IT equipment or related technology
  • Ability to communicate in English and Portuguese
  • Ability to work onsite in a data center environment 100% of the time
  • Availability to work weekends and holidays when needed

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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