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User Support Technician
2 meses atrás
Position Overview:
NTT DATA Services is on the lookout for talented, innovative, and dedicated individuals who aspire to advance their careers with us. We pride ourselves on fostering an inclusive, adaptable, and forward-thinking work environment.
We are currently seeking a Desktop Support Technician to become a vital part of our team.
Key Responsibilities:
- Possess practical knowledge of technical skills.
- Engage in both routine and non-routine tasks.
- Address routine activities and issues, escalating complex or unexpected problems to senior staff for assistance.
- Regularly interact with clients and frontline management.
- Operate one or more complex computer systems along with all associated peripheral equipment.
- Monitor system performance using software support tools.
- Ensure operational emergency procedures are upheld.
- Collaborate with clients and appropriate support groups to resolve intricate issues.
- Depending on the assignment, provide hardware or software support for associated data center equipment.
- Demonstrate a proven ability to build business relationships and communicate effectively with the user community.
- Exhibit strong problem-solving skills.
- Possess knowledge of installations, upgrades, techniques, tools, and equipment.
- Follow leadership instructions and work collaboratively with colleagues.
About NTT DATA Services:
NTT DATA Services stands as a recognized leader in IT and business services, including cloud solutions, data management, and application services, with its headquarters located in Texas. As part of NTT DATA, a $30 billion global innovator with a reach spanning over 80 countries, we assist clients in transforming their operations through business and technology consulting, industry-specific solutions, application development and management, managed edge-to-cloud infrastructure services, business process outsourcing, systems integration, and global data center services. Our commitment lies in ensuring our clients' long-term success.
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are dedicated to creating a diverse and inclusive environment for all employees. If you require assistance or accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
