IT Support Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil D-Ploy Tempo inteiro
About D-Ploy

D-Ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to industry-leading clients.

Our team is dedicated to building relationships and trusted partnerships within the IT community, optimizing our customers' IT productivity, and contributing to their organization's success and value.

Job Description

We are seeking a skilled IT Onsite Technician to join our team in Sao Paulo, Brazil. As a key member of our technical support team, you will provide technical assistance and troubleshooting services related to computer hardware and software, mobile devices, and other tech tools and products.

Responsibilities include:

  • Providing first and second-level technical support via calls, tickets, and user interaction
  • Documenting problems and creating knowledge databases
  • Providing hardware migration teams with information and reports
  • Managing service requests, access, and user management
  • Conducting end-user training and maintaining accurate hardware and software inventory
  • Participating in process improvement activities and consulting with IT experts as needed

Requirements include:

  • Fluent English and Portuguese language skills, with other languages being an advantage
  • Strong problem-solving and analytical abilities
  • Good communication and teamwork skills
  • Attention to detail and ability to multitask
  • Ability to work independently and follow direction and best practices

We offer a range of benefits, including flexible working conditions, minimum 5 weeks of vacation, paid sick days, meal vouchers, and contributions to wellness programs. If you are a team player with a passion for IT and a desire to grow with a dynamic company, we encourage you to apply.


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