Equity Trading Platform Support Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeTrading Tempo inteiro R$45.000 - R$75.000

The role of a Trading Support Analyst involves providing functional support to customers across various product ranges.

This platform offers high-speed access to global exchanges and is used by top tier brokers worldwide. The team is based in São Paulo and operates as part of the Global Service Desk.

  • To meet customer needs, the Trading Support team resolves issues independently and liaises with specialist groups within the business and technology to ensure fast resolution of complex issues.
  • Trading Support Analysts provide real time phone, chat, and email support and may be expected to conduct on-site customer visits to provide product training and support for Fidessa users.
Key Responsibilities:
  • Provide functional support for all customer requests.
  • Support and train new and existing users of the equities trading and risk management platform.
  • Conduct on-site customer visits to provide product training and support.

Required Skills, Experience, And Qualifications:

  • At least 1 year of experience in equities trading operations, including knowledge of equity markets and business flows.
  • Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers.
  • Bachelor's degree in a technical or engineering concentration with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering.
  • Self-motivated and positive attitude.
  • Strong customer service ability.
  • Excellent problem-solving skills.
  • Ability to handle stressful situations in a trading environment.

Desired Experience And Competencies:

  • Experience supporting Software as a Service platforms.
  • Knowledge of financial software platforms.

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