Operations Specialist

3 semanas atrás


Jundiaí, São Paulo, Brasil Hbx Group Tempo inteiro
Job Title: Operations Agent

Join our team as an Operations Agent and play a key role in ensuring the smooth running of pre-stay and reservation operations. As a vital member of our team, you will be responsible for serving customers and suppliers by email and/or phone, providing exceptional customer service and communication.

Main Responsibilities:

  • Monitor the progress of reservations and handle them on an online platform.
  • Provide customer service and communication by email and phone.
  • Solve routine problems in the area.
  • Work independently with supervision present, if necessary.

Requirements:

  • Some experience in the operations routine in tourism acquired in agencies, operators, or Hospitality.
  • Ability to act with autonomy, security, and initiative to solve work problems.
  • Responsibility and commitment.
  • Good interpersonal, communication, and team spirit.
  • Ability to work with an intense rhythm in a controlled/balanced way.
  • English - advanced/fluent level. Must be able to communicate on objective and common questions by email.
  • Critical situations will require telephone communication.
  • Other languages will be a plus.
  • Knowledge and good interaction with IT - Office Package, Excel, Outlook.
  • Must reside in Jundiaí or nearby city.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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