Global Dispute Resolution Professional
Há 6 dias
Job Title: Dispute Processing Specialist - Back Office
The Dispute Resolution Specialist is responsible for preparing, processing, and mailing dispute letters at scale while maintaining impeccable accuracy. This role ensures timely, compliant actions that help clients improve their credit outcomes and keeps our operations running smoothly across a flexible, global schedule.
Key Responsibilities:- Prepare, format, and mail dispute letters with 100% accuracy and timely turnaround.
- Import credit bureau reports into Credit Repair Cloud (CRC) and initiate dispute workflows in under five minutes per case.
- Manage secure client portal access, upload required documents, and maintain organized records.
- Maintain dispute templates, track case statuses, and ensure SOP and regulatory compliance.
- Perform quality checks to reduce errors and rework; document and improve processes.
- Collaborate with internal teams to meet SLAs and support smooth client onboarding.
- Hands-on experience with Credit Repair Cloud (CRC) for importing reports, managing disputes, and portal uploads.
- Strong attention to detail and data accuracy in high-volume, repetitive processes.
- Proven ability to follow SOPs, prioritize tasks, and meet tight deadlines.
- High integrity and adherence to data privacy standards when handling sensitive PII.
- Comfortable with remote work, reliable internet, and efficient home-office setup.
- Familiarity with document handling, PDF tools, and basic spreadsheet usage.
- Advanced fluency in English is required (written and verbal).
We are seeking a highly skilled professional who is detail-obsessed, precise, and passionate about improving client outcomes through accurate and timely dispute letter preparation. If you have hands-on experience with Credit Repair Cloud and enjoy working in a fast-paced, global environment, we encourage you to apply.
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