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Senior Dispute Resolution Specialist
2 semanas atrás
As a Dispute Resolution Specialist, you will play a pivotal role in safeguarding revenue and minimizing losses for our clients by conducting thorough investigations and resolving credit card disputes. You will collaborate closely with various financial institutions and payment processors to reverse disputed cases, leveraging your exceptional analytical skills.
Main Responsibilities- Conduct high-quality research and analysis on credit card disputes to identify potential fraud or buyer abuse.
- Review and process merchant reimbursement requests in accordance with our coverage policies.
- Make informed decisions on disputed cases to mitigate potential losses and prevent the recurrence of bad buyer behavior.
- Work closely with internal and external stakeholders to optimize processes and drive growth.
- Fluent in Portuguese and English.
- A minimum of 2 years of experience in dispute resolution and fraud prevention within the Brazilian payments market or North America and EMEA markets.
- Knowledge of card networks' regulations (Visa, Mastercard, American Express, and Discover) for both merchants and consumers.
- Strong problem-solving, change management, and analytical skills.
- Experience working with payment platforms common in Brazil (e.g., PagSeguro, Cielo, Mercado Pago, Pagarme, Stone, PagBrasil).
- Knowledge and experience using SQL and designing dashboards in Looker.
